Introduction to Complex Systems and Systems Thinking

Leading and managing services within large complex systems like healthcare is challenging. The problems facing organisations are so complex that they defy simple solutions, and leaders are often trying to navigate many competing and conflicting challenges and relationships when making decisions.

Systems thinking is an approach to problem-solving that views ‘problems’ as part of a wider, dynamic system. It is the process of understanding how things influence one another as part of a whole.

Who is it for?

This course is suitable for Managers in the public sector responsible for commercial and policy problem-solving in their organisation. Scientists want to take their research into practical applications.

Learning Objectives

By the end of this programme, participants will be able to:

• Apply systems thinking to a wide variety of social and technical systems
• Apply the method of drawing systems diagrams to represent systems and their dynamics
• Apply the Formal Systems Model to practical situations
• Apply knowledge of feedback loops and their likely impact on system behaviours
• Apply the concepts of Complex Systems to understand why systems are unpredictable
• Collaborate with others in analysing and improving systems
• Involving patients, families and carers in incident response, including duty of candour
• Developing safety actions and safety recommendations

Indicative Duration:

1 day

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