Managed Service Provision

About the service

NHS Professionals Managed Service Provision (MSP) offers the flexibility of a staff bank without the hidden costs, while consolidating all back-office administration.

Working with our specialist teams, our clients benefit from years of experience, developing bespoke staffing solutions that suit their specific needs. Our MSP offering is flexible and fully scalable. We are able to support whole flexible staffing requirements end-to-end.

Our award-winning services help clients to reduce their need for resources to ensure ongoing compliance, revalidation and performance standards are met. Our 24/7 National Service Centre is available to respond to client queries and escalations, providing a further level of support across all of our NHS and healthcare customers.

Working with approximately 60 NHS Trusts, we are at the heart of MSP delivery throughout England, supporting staffing levels and, ultimately, patient care.

Key benefits of Managed Service Provision

• ✔Access to tens of thousands of clinical and non-clinical healthcare professionals.
• ✔On-site operational team, working in partnership to co-ordinate flexible staffing and react rapidly to changing front line needs.
• ✔Best-value agency supply, by increasing Bank Members filling agency shifts and reducing overall external agency spend.
• ✔Structural cost reductions from lower on-costs, saving between 5-10% of total temporary staffing spend, with further reductions in other non-pay cost areas.
• ✔100% compliant bank, screened to NHS Employment Check standards, with robust clinical governance assurance.
• ✔National Service Centre for Bank Members and clients, staffed 24/7.
• ✔Bespoke account oversight, including detailed management information and regular business reviews, developing and implementing Trust specific strategies.
• ✔Innovative CPD and wellbeing initiatives to grow skills and resilience of the flexible workforce.
• ✔Secure booking management system, fully integrated with Trust roster, and integrated IT platforms requiring no new investment.

Real stories, real success

"After discussing our situation with NHS Professionals at one of our monthly meetings, it was suggested managing the enhanced care requirements centrally would give us oversight of our overall needs and lower spend, while increasing the quality of care we provide for patients. NHS Professionals assisted in driving this forward and the Enhanced Care Pool Ward was established, supporting the Trust to deliver the right staff, with the right skills, in the right place and at the right time; while demonstrating excellent fill rates and a reduction in agency."

Brenda McKenzie - Matron, Workforce Assurance and Compliance at Harrogate and District NHS Foundation Trust.

Take a look at how we supported Harrogate and District NHS Foundation Trust with their recruitment needs.