Developing an organisational ‘Just Culture’
- PSIRF requirements for patient and staff involvement
- Organisational learning culture
- Strategies to improve staff and patient involvement
- Developing an effective communication strategy as part of any patient safety investigation
- Developing strategies for disseminating information and learning across the organisation
- Understand how to develop a communication strategy to involve stakeholders in the investigative process
- Stakeholder analysis
- Change theories and how to apply them within a system
- System leadership theory
- Systems and processes required to monitor and manage change
- Strategies within the system which will reduce risk of further harm
- Interviewing techniques to support the investigative process
- Difficult conversations with confidence
- Apologies within the context of patient safety investigations.
Find out more
For more information about our Patient Safety courses, download our brochure.
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